Nashville, TENNESSEE - April 15, 2015
LetterLogic, a premium lettershop services provider specializing in the printing and processing of patient-friendly statements for the healthcare industry, recently reported its 2015 Customer Satisfaction Survey results. Headquartered in Nashville, the company provides multi-channel communications, patient connections and payment solutions to medical providers across the nation. In a recent survey, 100 percent of survey respondents said they would recommend LetterLogic to a friend or colleague.
"LetterLogic specializes in healthcare ">statement printing and processing, but we really are more than that. To be the leader in patient connections while offering innovative customer service, it is my belief that we have to serve our employees first," said Sherry Deutschmann, LetterLogic founder and CEO. "We know that when we take care of our employees, the employees take care of our customers with the absolute best in service. I am extremely proud and thankful for our team members, who are 100 percent responsible for these amazing survey results."
Survey respondents also ranked customer service (97 percent), quality and accuracy (96 percent), and turnaround times (92 percent) as excellent or very good. In the general comments field, dozens of customers said LetterLogic should simply keep doing what it is doing. "The customer service has been outstanding," gushed one client. "Best vendor I have ever dealt with by far," raved another.
"The secret to these testimonials lies in our company values," Sherry commented. "All of us at LetterLogic care about what we do and about each other. We take responsibility for our work, we remain honest and forthright with our customers, and we have fun. These are our core values, and they translate into top-tier work and unbeatable service."
LetterLogic is a premium lettershop services provider meeting the multi-channel communications, patient connections and payment solutions needs of healthcare systems and RCMs nationwide. Specializing in printing and mailing of statements, the company offers address correction and updating services that deliver the highest mail list accuracy and proactively handles return mail - even refunding customers for undeliverables. In 2014, LetterLogic introduced electronic bill presentment (via SMS and email) and payment capturing and negotiating services that give patients more options and allow healthcare providers to more quickly collect revenue.
A certified woman-owned business, the company has been applauded for its unwavering culture and drive for excellence by publications such as The New York Times and Fast Company. LetterLogic has also been named as one of America's Fastest Growing Companies by Inc. Magazine for the eighth consecutive year. For more information, call 615-783-0070 or visit letterlogic.com.