healthcare Revenue Cycle

Transitioning Healthcare Market


The Healthcare market has become consumer-driven. Patients are now taking on more responsibility for their healthcare costs through the growing popularity of high-deductible health plans. As a result, healthcare organizations face increasing pressure to collect payments to avoid bad debt and sluggish cash flow, burdening staff to collect outstanding patient payments in a timely manner (learn about our 24 hour turn-around).

Rethinking Patient Interactions & Collections

The shift towards consumerism also reflects patients shopping and spending in a retail-like healthcare system. This requires healthcare organizations to rethink how they interact with, and collect revenues from, consumers. Consumers like to communicate in different ways, such as in person and by text, email and phone. Providers can build stronger ties to patients by personalizing their communications to use methods in which patients prefer to communicate.

Revenue Cycle Management (RCM)

The Healthcare Financial Management Association (HFMA) defines revenue cycle as "All administrative and clinical functions that contribute to the capture, management, and collection of patient service revenue." In other words, it's a term that includes the entire life of a patient account from creation to payment.

LetterLogic services a wide range of businesses that help healthcare providers achieve efficiencies in their revenue cycle functions. Our goal is to provide the LetterLogic RCM clients with training, technology, resources and thought leadership to propel their businesses in the healthcare marketplace.

Healthcare Focused

LetterLogic has chosen to service only one vertical: healthcare. That laser-focus allows us to deliver the best service and thought leadership to our clients

Our account managers understand that our clients need quick turnaround times. And we have exceptional (some call it legendary) customer service with a single point of contact for statement and letter management. Really, come see for yourself and learn more about our operations and why you should choose LetterLogic. It's an open invitation.

Do you know about our Returned Mail Buy-Back Guarantee?

 


Enhancing Patient Communication

As your partner, LetterLogic's role is to enhance the way in which you communicate with patients, assure compliance with professional business standards (PCI DSS Level 1 compliant and both SOC2 and FISMA audited) and help secure optimal revenue.

We achieve this through a:

  • » multi-channel communication approach that drive action from patients and debtors (more)
  • » comprehensive payment and communication platform with self-service negotiation that can be white-labeled for your healthcare clients (more)
  • » rigorous address-cleansing strategy and in-house mail sorting which means expedited delivery for your statements and letters (more)

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